Drive the implementation of QPS(Quality and Product Support) processes and projects within the Region.
Acting as Regional referral of all the QPS activities, both for the internal and external clients, coordinating Central initiatives and the supervision of the field service activities.
Ensure that the QPS operations (planning, delivery, evaluation) are duly managed meeting Regional and Corporate KPIs.
Prioritization of critical technical issues in line with commercial direction.
Escalation of technical support exceptional issues and ownership through to resolution.
Definition of the most efficient methods of technical repair.
Liaison with the brand, providing updates on technical support key issues and performance.
Provide to the Brand campaign process and completion information.
Provide technical advice to warranty and legal staff as required.
Ownership of overheads budget.
Lead the full cycle of Product Quality, ensuring Ensure adherence to project management process (GPD2) and respective milestones.
Champion Quality Problem solving
Promotes & support local team activities to improve products.
Escalate issues requiring product improvement programs in the market.
Drive consistency of process and methodologies across product lines, plants and associated functions
Ensure alignment of local Quality Systems with Group overall strategy, policies and practices.
Secures local products consistently meeting the required standards at destination markets.
Develop and maintain systems to measure performance against established standards.
Manage internal quality audits, for system, processes and product, calling for central team support as necessary.
Support the deployment of LEAN.
Bachelor degree or above majored in Automobile, Engine system Engineering.
Have a minimum of 6-year experience in QPS for engines, working closely with dealers and distributor networks.
Outstanding leadership skills.
Service oriented interpersonal skills.
Familiar to work in the Region and in a matrix organization.