Responsible for identifying, troubleshooting, diagnosing and providing quality repair to industrial engine components at customer sites in the field. He is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer.
Respond to all customer requests courteously and professionally, in a timely and responsive manner.
Travel to designated customer sites and perform professional quality shop or field service repairs consistent with Company standards.
Keep the Service Manager continually informed, and utilize the Service Manager to assist in answering customer questions and problems when necessary.
Advise the Service Manager of parts needed for necessary repairs.
Document detailed, complete and legible descriptions of all repair operations performed, using required all forms and procedures.
Maintain company and product confidentiality.
Know and follow all safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in Company accident prevention and safety improvement activities.
Maintain adequate personal tooling to perform assigned tasks.
Maintain a clean, professional personal appearance at all times, meeting all Company standards for professional appearance.
Demonstrate a positive attitude and a high level of personal credibility and integrity with dealers, customers, management, and co-workers.
Attend and participate in all meetings, trainings, and activities as required.
High School Diploma with engine experience or degree in mechanical engineering
A 2-year technical training program completion, or completion of a 3 year apprenticeship, is strongly preferred.
4 years of hands-on experience is required working on diesel engines. Industrial and marine application engine experience is a strong plus.
A minimum of 1 years of customer service/contact is required.
Must demonstrate technical knowledge of gas and diesel engines, and auxiliary support equipment.
Must demonstrate troubleshooting and analytical problem-solving skills.
Must be able to communicate in English effectively verbally and in writing.
Must be able to follow Company procedures and standard operating procedures.
Must be honest, reliable, and dependable, and have a positive attitude.
Must be able to work well under occasional pressure or within deadlines.
Must be able to work well independently or with others in a team environment.
Must have a record of good attendance and performance at prior jobs.
Must be able to travel 60-80% of the time in an assigned region, and/or work occasional overtime, weekends, or holidays, sometimes on short notice. Overnight travel may be required.